Return/Refund/Shipping Policy – LA' PELLO

How much time do I have to return a product?

Items sold on can be returned within a period of 7 days from delivery date, provided they are eligible for return.


Example: If you received our product on the 5th, you have until the 12th to contact Customer Service.

Customer Service agents are available at (+92) 300 8473974, from 10:00 am – 5:00 pm, 6 days a Week.

Note: You have 7 days from the day you received your purchase to call to initiate your return. Past this date, unfortunately, we do not accept returns.  


Exchange/Refund During Sale Promotion

Customers should be aware of the fact that no exchange or refund can be made during sales promotion period for different style they can do so once the sale ends. They should also keep in mind that exchange can only be made in sizes of similar style. Please check stock on website. We cannot Guarantee stock over the phone.


Who Will Pay For the Return/Exchange Cost?

Please note all returns and exchanges are the customer's responsibility.


How many days will it take to issue a Refund 

A refund will be issued within 2-6 working days once we have received the item. We will refund the amount on to the original card from which the payment was made or bank transfer. 



What are the conditions to return a product?

Returns must be unworn, in the state you received them, and in the original packaging & invoice.  Damaged Box Or products may not qualify for a refund or exchange.

Please read through our Return Policy on this page, to make sure your item is eligible for return.

You have 7 calendar days after item delivery to notify us that you want to return your product.

If your item meets all the requirements, your return can be initiated by calling Customer Service at the number (+92) 300 8473974 or email us at



How to request a return?

Contact Customer Service at (+92) 300 8473974 or to confirm that your product is eligible for return. 

Please be prepared to give the following pieces of information:

1. Your order number.

2. The reason for the return.

3. The method of refund that you would like and the necessary information associated (bank account number, etc.)




How do I send my product to

Please send the item with the invoice and unworn product to the following address:



Hafeez Shafi Tanneries (Pvt.) Ltd.             

3 Km Bulhar Road, Off 22 KM Ferozpur Road, Lahore, Pakistan.

Tel: +92-423-5260493-5  



Can I request a replacement rather than a refund?

If you prefer to replace your product, just let Customer Service know and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can also use it to buy a similar product on yourself.



If my returned product is not validated for return, how am I informed?

If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.